Vigilance - Handling of Complaints

Complaints are received from the FACT Website, through telephone calls or through letters.

The complaints are processed after confirming the veracity of the complaint and further action is taken as per laid down procedures. Anonymous, pseudonymous complaints are generally not investigated, as also for malicious and mischief mongering complaints borne out of jealousies or personal rivalries,

The complaints should be specific with relevant details like NIT No., dates, names etc.  Correct name, Phone number and address of complainant are a must for processing the complaint. No additional correspondence is normally entertained after lodging the complaint. In case of false, harassing or malicious complaints, there are provisions for taking action against such complainants too.

Only complaints having Vigilance Angle shall be examined. "Vigilance Angle" includes misuse of official position, demanding and accepting illegal gratification, misappropriation of Company funds or assets, forgery or cheating, gross and willful negligence or recklessness in exercise of discretionary powers, blatant violation of laid down systems and procedures, abnormal delays in processing of cases/files/payments etc.